Lead, Legal & Recovery
Credpal
Job DescriptionsDevelop and execute aggressive, structured recovery strategies across delinquency buckets, high-value exposures, written-off accounts, and difficult-to-recover portfolios.Determine the appropriate legal recovery route for delinquent accounts and ensure timely escalation through demand notices, settlement negotiations, litigation, enforcement, and other lawful recovery mechanisms.Segment recovery accounts by exposure, delinquency stage, customer profile, probability of recovery, and appropriate recovery channel.Drive the preparation, issuance, tracking, and follow-up of demand letters, pre-action notices, settlement agreements, and other recovery documentation.Manage and hold external law firms, recovery agencies, field agents, and other approved recovery partners accountable to clearly defined targets and timelines.Manage CredPal’s recovery litigation portfolio from commencement through judgment and enforcement, ensuring cases progress without unnecessary delays.Coordinate lawful physical recovery and customer-engagement activities for accounts requiring field intervention.Lead negotiations with delinquent customers and counterparties, structure commercially viable repayment plans, and recommend settlements where appropriate.Personally oversee high-value and sensitive recovery cases requiring senior-level intervention.Collections Collaboration: Work closely with Collections, Credit, Risk, Finance, Data, and Operations teams to ensure seamless escalation from collections into legal recovery.Leverage available customer, transaction, employment, banking, contact, and location data to improve recovery strategies and contactability, subject to applicable laws and internal policies.Maintain clear visibility of every escalated account, action taken, responsible recovery channel, next step, expected recovery amount, and recovery status.Evaluate recovery costs against expected recoveries and ensure external legal and recovery expenses remain commercially justified.Ensure loan documentation, agreements, transaction records, communications, and supporting evidence required for enforcement are complete and properly maintained.Advise the business on legal risks relating to lending, debt recovery, customer disputes, settlements, enforcement, and contractual obligations.Ensure all recovery activities comply with applicable Nigerian laws, regulatory requirements, consumer-protection standards, data-protection requirements, and CredPal policies.Provide weekly recovery reports to Management showing portfolio movement, recoveries achieved, escalations, legal cases, blocked accounts, key risks, and next actions.












